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We've been shortlisted for two National Housing Awards!

2017 - July, News and events

The National Housing Awards, now in their eleventh year, recognise excellence in affordable housing and celebrate excellence, innovation, creativity and progression in the affordable housing sector.

We are delighted to announce that we have have been shortlisted in the following two categories for this year's National Housing Awards.

Award for Best Customer Care

This award is for the organisation that has demonstrated outstanding service to its customers.

Reimagining a better customer experience

PA Housing engaged a diverse cross-section of residents in building deeper, qualitative insight into how to make things better and reimagine how we involved customers in designing the service they wanted. Delivering a personalised service was at the heart of this project and we've been on an amazing customer journey that started 2 years ago. This work changed the way we thought, worked and approached our services and gave us an incredible amount of insight into what customers thought about us and our services. We then took this information and our customer satisfaction survey data and worked with our Resident scrutiny team to re-design our frontline housing services with a new ‘neighbourhood’ approach that launched in the last 12 months.

Award for Best Partnership

This award is for the organisation that has demonstrated outstanding service to its customers.

Trinity Walk is the first phase of an ambitious 12-year programme to transform three run-down council estates in Woolwich into 1500 high-quality, mixed tenure homes.
The partnership between PA Housing and Lovell will see the delivery of these much-needed affordable homes. Together we are making positive changes to the local build environment by employing locally and engaging with nearby schools, and this will continue as the development enters subsequent phases.

Our goal is to ensure the success of this flagship scheme in providing affordable homes and enhancing the local community, making the Borough of Greenwich an even better place to live and leaving a lasting legacy in the area.


View our Trinity Walk Brochure


The awards which will be held in September celebrate the best in affordable home ownership provided by the sector and to be nominated for two so early on our road to integration as PA Housing is a fantastic achievement.


View the National Housing Awards categories


Well done to everyone who has been involved in these projects and we'll be keeping our fingers crossed when the winners are announced later in the year!

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