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What if I fall behind with my rent?

No matter how bad the situation may seem, the sooner we know about your difficulties, and we can work together, the more likely it is that we will be able to help you.

If you are in arrears you will need to reach an agreement with us to clear the debt, so that you do not lose your home. We will listen to your circumstances sympathetically and work with you, assisting with benefit claims if necessary to ensure the debt is managed and the rent paid back quickly. Every opportunity will be given to help you but if you continually fail to keep to arrangements or do not claim benefits you are entitled to, we may take further action. If you are worried it's never too late to contact us.

Ways to pay

There are a number of convenient ways for you to pay your rent.

Legal action

We will make every effort to contact you about your rent arrears. We will highlight the balance of your arrears and ask that you clear them. If we do not receive payment:

  • We will try to contact you at least twice before you receive a 'notice of seeking possession'
  • If you do not pay, there will be a hearing at the county court. The court will make a court order for possession and you will have to pay court costs as well as the rent arrears.
  • If you fail to follow the county court order to pay, we will request a warrant to evict you. You will have to pay the cost of the warrant fee.
  • The county court bailiff will carry out the eviction. You must still pay the arrears owed and your name will be entered in the list of county court judgements (CCJ) which may prevent you from getting credit and other services.

We continue to vigorously pursue tenants who have left their home with rent arrears and other debts. Your chances of being rehoused in future will be greatly affected if you leave your home owing rent arrears, court costs or recharged repair accounts.

We will endeavour to support you if you fall in to rent arrears, however we will take a firm line with tenants who consistently do not pay their rent or do not keep to repayment agreements. We will take court action against those who do not pay what they owe. This can result in eviction.

If we take any action through the courts, we always ask for the court costs to be added to your debt. Should court action be started, we strongly advise you to attend the court hearing and challenge the action we are taking. It is advisable to obtain legal advice beforehand.

Remember if you are having financial difficulties, please contact us immediately.

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