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In debt? Act now!

Where do you turn and who to contact if you are struggling to pay your rent? Don’t struggle alone, act now and try our top 10 options.

The more options and advice you have, the better the chances are of improving your circumstances, without taking on more debt through loans you cannot afford to repay.

Chat with us today

If you have any questions or difficulties paying your rent, or if you fall behind with payments please contact the Income team immediately. The sooner we know about your difficulties, the more likely it is that we will be able to help you.

You can also contact our Welfare Benefits team who can help you understand how you might be affected by the ongoing benefit changes and offer you advice about welfare benefits. They can also help get you further advice on money management and which of the following options below you can utilise.

Maximising your income

Making sure you claim all the benefits to which you are entitled. PA Housing's welfare benefits advisors will be able to assist you with making claims.

Please contact them on 0300 123 2221.

Watch for our wise owl

Whenever we’ve got information about the Welfare Benefit changes or money management you’ll see Watson- our wise money owl. So keep an eye out for up-to-date information.

Join our courses

We keep a list of people who want to take part in our money management courses. These are fun, informal sessions where you have the opportunity to learn the skills you need to keep your budget under control! We can often offer childcare and transport so that you are able to attend.

Just call our Welfare Benefits team on 0300 123 2221.

National debt line

Have you tried calling the National Debtline on freephone 0808 808 4000?


Payplan offers a fresh approach to dealing with financial difficulties. PayPlan, UK's largest provider of free debt solutions, including free debt management plans. There are lots of great money management tools on their website and you can contact them free on 0800 280 2816.

Bank accounts and Credit Unions

Information is available from us about accessing basic bank accounts and other financial products. If you need any help with this please contact our Welfare Benefits Service. Different bank accounts can offer different benefits as well as penalties for things like unauthorised overdrafts. A simple bank account is often easiest.

Credit unions are not for profit financial co-operatives owned and run by their members for their members. They offer savings and great value loans and they are local. They help people to manage their money and avoid expensive debt. For further information please contact Boom Credit Union on 01903 237221.

Money Advice Plus (MAP)

MAP is a service paid for by us to help our residents. If you are struggling with debts and don't know where to turn please call us to discuss access to this service.

Citizens Advice

You can get lots of help from your local Citizens Advice office.

Local food banks

Sometimes things are very tight, or in an emergency Peter just cant help Paul! If you are in a crisis, talk to us. We can help you get access to local food banks.

Please contact our Welfare Benefits Service on 0300 123 2221 for details.

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