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Feedback and complaints

We’re always looking for ways to make things better, simpler and easier for our customers, but only your feedback can tell us if we aren't getting things right.

Feedback, suggestions and compliments

If you have feedback about any of our services or wish to pay a compliment to a member of staff you can do that quickly and easily here.

  • Submit feedback, suggestions or compliments to us
    Please give as much information as possible including dates and locations if appropriate.
    For example, we may use this on our website or in printed publications.


If you have a complaint please complete the following form, which will be forwarded to a manager to look into your concerns and get back to you. Please ensure you include your name and address and contact details so we can respond to you.

  • Submit a complaint to us
    Please give as much detail as possible.

Documents for download

Complaints and compliments

Your guide to complaints and compliments

(PDF, 903kB)


  • Text size