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Contact us

The contact details below are for our teams and services located in Walton on Thames. These teams deal primarily with residents whose landlord used to be Paragon. If your landlord used to be asra, you should contact the relevant team or person based in Leicester.

Payments and billing


Reports and maintenance

Feedback and complaints

Can't find what you're looking for?

  • Submit your question or query online

Other ways to contact PA Housing

By Email

You can contact us by emailing

By Text

To 07961 076 076 and request a call back:

  • from an income officer, text the word rent
  • from the repairs team, text repairs
  • for all other enquiries, text info

Request your account balance

  • Text Bal to 07961 076 076 and get your account balance at the close of business yesterday

Texts are charged at your standard network rate.

By phone

Call us on 0300 123 2221 and select:

  • Option 1 for repairs
  • Option 2 for all other enquiries

Contact the Home Sales team

  • Homes sales team - 01932 235 801

By post or in person

Our Walton office can be found at:

Case House, 85–89 High Street, Walton-on-Thames, Surrey KT12 1DZ

Media enquiries

For all press and media enquiries contact the Communications Team at or call 0300 123 2221 and select option 2