Quarterly rent statements are sent out in January, April, July and October. Your rent statement lists:
- your weekly gross rent
- any housing benefit payments
- the payments you have made since your last statement
- any other adjustments
- the balance on your account
If you have any queries about your rent statement, please contact the Customer Advice Team.
If your rent account is in credit* because you have overpaid, you can request a refund. We will check your account and, where appropriate, will confirm the credit with the housing benefit department. If the credit is correct, then we can arrange for the balance to be refunded to you. Alternatively, you can leave it on your account to clear future rent due.
*Please note a full calendar month's credit is retained on the rent account for monthly payers and a minimum of one week's rent for weekly payers.
Understanding your rent and service charge
Your rent is how much we charge you for the use of the property. Your service charge is the cost of delivering services to your scheme, block or estate. Your total weekly payment is your rent plus your service charge.
Check your rent account balance by text
You can request your account balance by text. Simply text the word Bal to: 07961 076 076
Please Note: This balance figure may not include any payments you have made in the last three days or any outstanding Housing benefit adjustment. Texts are charged at your standard network rate.
How to pay your rent
We offer a variety of easy and convenient ways to pay your rent. Simply choose the option that works best for you.
Manage your rent account online
You can now view your rent account information, report a repair and check your repairs progress online, from any device!