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Paragon Asra Housing Ltd

Paragon and Asra have recently joined together to form Paragon Asra Housing Ltd (PA Housing). PA Housing is a leading provider of housing for people and communities across central and southern England. We support more than 50,000 customers who live in more than 24,000 homes.

Affected by noise?

If you're having noise trouble, try speaking to your neighbour first. This is the quickest and easiest way to solve a noise problem.

If you've tried speaking to your neighbour a few times and they're still making on-going noise, then you can open a case with us and report it through the free 'Noise App'.

Here's how to use the app:

  • Step 1 - download the app

    Download the app here or search for 'The Noise App' on your smartphone - it's free.

  • Step 2 - create your account

    Create your account and choose Paragon Housing Ltd as your Service Provider. This means your reports will come to us directly so we can start investigating.

  • Step 3 - start recording noise nuisance

    Record 30 seconds of noise by holding down the orange button. Then send us the recording by submitting the form.

    That's all you have to do - we'll investigate and get back to you via the app.

Top tips

  • Though you don't have to turn on your GPS or allow access to your location to make a report, we suggest you do. This will make the evidence stronger because we can prove the noise is coming from a specific location.
  • Don't worry if your recording isn't the best quality. We'll be able to hear low frequency or bass sound better when we listen to it with headphones on in our office.
  • Make sure you're holding down the orange button the whole time you're recording. If you just tap it, it won't record properly.
  • Please make and submit recordings regularly. A thorough evidence log will give us more options when it comes to taking action.

Watch the walkthrough here:

If your noisy neighbour isn't one of our tenants, you'll need to report the nuisance to the council. Choose your council and do it online:

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