Resident Inspectors and Resident Council
A fantastic team of Resident Inspectors and the Resident Council work with PA Housing to inspect and examine the services provided to you.
We are proud of the fantastic work our Resident Inspectors and Resident Council do to help regulate and ensure improvements to our services are made for residents. Why not get involved and join a winning team?
We were awarded the 'Excellence in Co-regulation' award at the 2015 TPAS Southern Region Awards. We are very proud to have been awarded the TPAS National awards for Co-regulation in July 2015.
"Being an inspector and scrutiniser did not just help me on a personal level [in terms of building my self-confidence and self-esteem] but it gave me a greater understanding of how much PA Housing do for their residents beyond providing a home. It has given me great insight in to the world of social housing and it has been a pleasure to give something back.”
The Resident Inspectors
The teams have looked at 12 different services including: grounds maintenance, cleaning, anti-social behaviour and income recovery. We have a regular training programme, which gives residents full support in getting involved.
Being an Inspector is a great way to increase your skills and knowledge - a lot of what you learn and do can help you to get a job, increase your volunteering, and help you take the next steps to study.
We have a great team of inspectors but are always looking for new members. Our timetable is very flexible and if you would like to get involved please contact the Resident Involvement Team.
The Resident Council
The Resident Council is made up of up to 15 PA Housing Residents and holds the vital role of working with Managers and the Board of Trustees to monitor the quality of the services provided to residents alongside resident satisfaction with those services.
Members of the Council also take part in Scrutiny and manage the work of the Resident Inspectors. They have the responsibility of reporting their findings, and that of the Inspectors, to the Board. Following the scrutiny process, they also monitor the actions committed to by the Group to improve services.
Like the sound of all this and would like to know more?
To understand more about what being a Resident Inspector and Council member is all about, take a look at the downloads section on this page. It will help you gain a good understanding of what we do and how we do it. We are always on the lookout for more residents to be involved, so if you would like to get involved our involvement team would love to hear from you.
The Council meets 4 times a year – but there is some extra commitment between meetings.
For more information please contact the Resident Involvement team on
Telephone: 01932 235 962
From another organisation? Like what you hear? We can work with you!
We like to work with other organisations as we believe we both learn from this process. We have a very adhoc group (both staff and residents) that meets 2-3 times a year. If you would like to join us please contact us.
Our resident scrutiny team has researched and developed a co-regulation framework and scrutiny process that works for us as an organisation – this has empowered our residents to be at the heart of our business. With experience of working with both registered providers and Local Authorities we understand that you might need something different to our process - we can work with you to build a bespoke package that best suits your organisation and residents