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Paragon Asra Housing Ltd

Paragon and Asra have recently joined together to form Paragon Asra Housing Ltd (PA Housing). PA Housing is a leading provider of housing for people and communities across central and southern England. We support more than 50,000 customers who live in more than 24,000 homes.

Pay your rent

However you choose to pay your rent, we offer a variety of payment methods to suit you.

We are here to help. If you have any questions or difficulties paying your rent, or if you fall behind with payments please contact the Income Team immediately.

<<<< Important news update >>>>

Allpay Direct Debit Duplicate Payments on 8 September 2017

Allpay collect direct debits on behalf of PA Housing for our rent payments.
 
Unfortunately, due to circumstances beyond Allpay’s control, a few of our customers will see that two duplicated payments have been taken for direct debits collected on 8 September.
 
Allpay apologises for the problems this has caused. They have now resolved the problem and are instigating refunds. This process is underway and all affected customers will receive a refund of the duplicated payment by Tuesday 12th September. Next week, Allpay will be writing to everyone affected giving details of their refund. 
To help assist, Allpay have extended their call centre hours until 7pm this evening 8 September and from 8am until 12noon on Saturday 9 September.
 
This incident is isolated to direct debit payments taken on the 8th September only.
  
Please contact enquiries@allpay.net if you require further details or call 0844 225 5729.  
 
You can also contact us at PA Housing on info@pahousing.co.uk Or 0300 123 2221 and we will get back to you when our offices open on Monday 11 September.

Ways to pay your rent

  • Direct Debit

    This is the easiest way to pay. Rent can be collected from your bank account on any day, weekly, monthly, fortnightly or 4 weekly.

    Please contact us so we can set this up for you.

  • Allpay online

    Visit the Allpay™ website where you will be able to pay your rent. You will need your Allpay™ swipe card.

    If you don’t have a swipe card please call us on 0300 123 2221 (option 2).

  • Allpay swipe card

    You can use your Allpay™ Swipe Card at outlets where this facility is available, this includes Post Offices or outlets displaying the ‘PayPoint’ sign.

    Find your nearest Allpay outlet

  • Allpay app

    If you have an Android or Apple smartphone you can go to your app supplier and download the FREE Allpay™ App.

    Register once, store your details and you can then make payments easily and on time.

    <<< Newsflash >>>

    The AllPay App has been updated from 17 July 2017. If you are a current user, please visit your App store and download the new App.

  • By telephone

    You can telephone 0844 557 8321 to make a payment using the details on your Allpay™ swipe card.

    Alternatively you can make a payment using your debit card by calling the Customer Advice Team during office hours on 0300 123 2221 - option 2.

  • Bank standing order

    You can set up standing order payments from your bank account. Please contact the Income team for details.

    This is an arrangement between you and your bank, so you are responsible for making changes to your payments.

  • Online banking

    If you use online banking to pay your rent, you must ensure that you type in your property reference number in the reference field for the payment. If you do not include this reference number, we will be unable to identify the transaction.

    Please contact us if you require our bank account number and sort code to make a payment online.

  • By post

    You can send cheques and postal orders to our offices. Please put your name, address and tenancy reference number on the back of your cheque.

  • In person at our Walton office

    You can pay by cheque during office hours. At our Walton office a paying-in slip is provided to pay cash through our local Natwest Branch during their opening times.

    Please note: If you need to order a replacement Allpay™ Swipe card please telephone your Income Team.

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